This best-selling series takes the latest topical themes and provides accessible and practical advice. * Over 50 practical activities to build your confidence and effectiveness. * Managing resources, motivating colleagues and coping with paperwork - don't worry, we have it covered! * Invaluable expert support at your fingertips sing the problem-related index. * Photocopiable pages enable you to share your new skills. * You can do it, we can help!