The Laugh Out Loud Book Awards (Lollies) 2018 shortlist has been announced! Find out more here. remove

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This best-selling series takes the latest topical themes and provides accessible and practical advice.

  • Over 50 practical activities to build your confidence and effectiveness.
  • Managing resources, motivating colleagues and coping with paperwork – don’t worry, we have it covered!
  • Invaluable expert support at your fingertips sing the problem-related index.
  • Photocopiable pages enable you to share your new skills.
  • You can do it, we can help!