Help and frequently asked questions
Can I choose for my free books to go to more than one school?
If you’re buying books for children that go to two different schools and you want both schools to benefit from your order you will need to go through the checkout twice. Once selecting your first chosen school and then again selecting your second chosen school.
Don’t forget you don’t pay for postage on any orders that go to your children’s school. You only pay for postage on orders less than £25 that are being delivered to a non-school address.
Can I pay by invoice?
Invoices must be billed to a valid school address. If you do not work at a school, you will need to pay by debit or credit card.
When requesting an invoice you will need to provide a contact name and an invoice number. The invoice number is for your school records, so if you’re not sure what to put ask your bursar or school secretary.
Please note that if you are purchasing for a school outside the UK we will require you to pay your invoice in full before we can ship your order.
Can I spend World Book Day vouchers on the Scholastic Shop?
We accept World Book Day vouchers during spring each year.
During that time:
- Customers can only redeem a maximum of one voucher per item.
- Non-teachers can redeem up to four vouchers per order.
- Teachers can redeem any number of vouchers per order, subject to the limit of one voucher per item.
Do you have online versions of the Book Club order forms I can download and print?
Yes – simply go to our online order forms page and you can download large-print versions of both Primary and Teen forms.
Do you send inspection copies?
We don’t send inspection copies out but we want you to be 100% satisfied with any of the products that you buy from us. So, if within 14 days you are not happy with your purchase, return it to us for a full refund—no questions asked.
This does not affect your statutory rights.
Our Educational Consultants can help you find the perfect resources for your school—to arrange a visit contact the consultant for your area.
How can I contact you?
We’re always pleased to help with any queries you may have.
Call us between 8.30am – 5pm on:
0845 603 9091 (LoCall call rate)
+44 1993 893475 (For outside of the UK)
Fax us on:
0845 603 9092 (LoCall call rate)
+44 1993 893424 (For outside of the UK)
Email us at:
Write to us at:
How can I get a Schools Catalogue?
If you work for a school and would like to receive a copy of our current catalogue, please complete the form here and we’ll get one to you as soon as possible.
How can I get my books delivered to my child’s school?
If your child’s school has a Book Club order open you can have your books delivered to the school for FREE. This will be as part of the whole school’s order that will be distributed to the children in class.
As you go through the checkout choose the school that you’d like the delivery to be made to receive free books from your order. When you get to the delivery screen you will be able to choose the school for your delivery address. If this is not an option then the school does not have a Book Club order open. You will need to check with the school to find out when this will be available.
How do I remove a school from my list of schools?
To remove a school from your list of schools just go to your Manage Account page, scroll down the page until you see your list of schools and then select the ‘remove’ cross on the right-hand side. (Please note: If you have asked us to deliver an order to this school you will not be able to delete it.)
How do I spend my Scholastic Rewards?
How long will it take for my books to be delivered?
This will depend on how you choose to have your books delivered:
1. UK home delivery If you choose to have your books delivered directly, you should receive them within 5-7 working days of placing your order. P+P is FREE for orders of £30 or more. For orders under £25 there’s a charge of £3.95.
2. Book Club order delivery If you have your books delivered to your child’s school for FREE your Book Club Organiser in school should be able to tell you when the books will arrive. They will need to confirm the whole school’s order and then we will deliver the books to school within 5-7 working days.
3. School delivery If you work in a UK school you can have your books delivered to the school address for FREE. Delivery will take 5-7 working days.
How many Scholastic Rewards do I have?
If you work for a school you may receive your Scholastic Rewards online or printed on your advice note.
The value of any printed Rewards that you have received will only be taken from your order if you enter the serial number into the appropriate box during checkout process. Your printed Rewards will not be displayed as part of the total on the left-hand side of the Scholastic Shop pages.
If you think that your online Rewards total is incorrect, or if your printed serial number is not recognised, please call us on 0845 6039091.
How much do you charge for delivery?
You can choose from one of three ways to have your books delivered:
1. Home delivery
P+P is FREE for orders of £25 or more to a UK address. For orders under £25 there’s a charge of £3.95. Books should be delivered within 5-7 working days. Delivery charges and times vary for overseas addresses.
2. Book Club order delivery
If your child’s school has a Book Club order open you can choose to have the books delivered to school for FREE. The whole school’s order will be delivered together to be handed out in class for the children to take home. After the deadline set by the school has passed and the Book Club Organiser has confirmed the order we’ll send out the books for the school to hand out.
3. School delivery
If you work at a school in the UK you can have your books delivered to your school address for FREE for all orders that contain at least one paid item. (If you pay for your entire order using Scholastic Rewards you will be charged £3.95 for postage.)
I’m a school. Can you tell me how I can get free books?
When anyone places an order over £10 on this site they’re asked to choose a school that will benefit from their order. We’ll give 20% of their order value to the school of their choice to spend on books.
Just ask staff and parents to search for your school when they’re prompted at the checkout in order to get free books. At the end of each month your school will receive Scholastic Rewards in the post worth 20% of the total value of orders allocated to your school for that month. You can redeem Rewards against a wide range of books and resources in any of our current catalogues including most of the books in this shop. The vouchers are valid for 12 months.
You can earn even more FREE BOOKS by running a Book Club in your school. Find out more at shop.scholastic.co.uk/bookclubs.
I’m a teacher, should I choose School or Work as my delivery address?
If you work at a school and want your order to be delivered to the school you should choose ‘School’.
Choosing your school address will mean that you will be able to pay for your order by invoice. Your invoice will be sent out with your order.
What are Scholastic Rewards?
Schools earn Scholastic Rewards by running Book Clubs and Book Fairs, and also through purchases made by parents and teachers from our shop – we donate 20p in Scholastic Rewards to a school of the customer’s choice for every £1 spent on the Scholastic Shop on orders over £10.
What are the Terms and Conditions for Scholastic Rewards?
Scholastic Rewards can be saved and combined together to use to obtain free books from:
- The current Clubs pupil leaflets
- The Fairs book cases
- The Scholastic Rewards Catalogue
- The Scholastic Shop, www.shop.scholastic.co.uk
Redeeming your Rewards
Please follow these procedures when redeeming your Rewards:
- Rewards can be partially redeemed and replacement Rewards for the balance will be issued upon request.
- Rewards cannot be issued for less than £1. Any unused value under £1 will be forfeited.
- When the Rewards are being redeemed, please ensure you enter your selection on the relevant order form.
- If you do not have the correct order form please indicate which catalogue you are ordering from with the item number.
- Please send all orders that contain Scholastic Rewards to the address shown on the order form. If sending in orders that are split between different catalogues, send to the address with the highest order value.
- Your Scholastic Rewards serial number should be quoted when you order.
- You may add cash to the Rewards in order to make up the correct amount to claim extra resources.
- Additional Rewards cannot be claimed on Scholastic Rewards purchases.
- The value of Scholastic Rewards used cannot be included in the total order value when calculating volume discounts and Rewards. If you opt out of paper Rewards the unique serial numbers will be automatically added to your online account and printed on your invoice.
- The Rewards can only be used before the expiry date.
- Rewards cannot be used to pay outstanding invoices.
- Rewards must be used to obtain additional teacher or library resources for your class or your school. Rewards cannot be used to pay for, or part pay for, orders placed by children.
- Rewards cannot be exchanged for cash.
- The Rewards serial number will not allow them to be used more than once.
Scholastic Book Clubs by post
When redeeming Rewards for books from Scholastic Book Clubs leaflets please enter your choice of books in the QTY FREE (Rewards) column on the order form and write the unique serial number in the payment section.
What is a Lexile?
Lexiles are the global standard in reading assessment. They are unique as they are able to measure a child and a book on the same scale – ensuring the right book gets to the right child at the right time. Lexile measures are based on over 30 years of research and are the most widely adopted measure of reading level and text difficulty. Teachers and students use Lexile measures to select books at a level that will challenge students – not so difficult as to be frustrating, but difficult enough to encourage reading growth. Find out more at scholastic.co.uk/readingpro.
Lexiles will be represented by a number followed by the letter ‘L’ for Lexile. For example: 650L The number is based on computer analysis of semantic elements of whole prose text, word frequency and sentence length. In addition, the theme, content and age-appropriateness are taken into account. Occasionally, there are more letters that appear before the number, such as HL650L. These codes are:
AD: Adult Directed
Picture books are frequently considered for an AD or “adult directed” code because they are usually read to a child, rather than a child reading them independently.
The NC code is applied to books that have a Lexile measure markedly higher than is typical for the publisher’s intended audience or designated developmental level of the book.
A text designated as “HL” has a Lexile measure much lower than the average reading ability of the intended age range of its readers.
IG: Illustrated Guide
The IG code is applied to books that consist of independent pieces or sections of text such as in an encyclopedia or glossary.
GN: Graphic Novel
The GN code indicates that the book is a graphic novel or comic book.
BR: Beginning Reader
Beginning Reader (BR) is a code given to readers and text that are below 0L on the Lexile scale.
NP stands for Non-Prose. Some common examples of non-prose content are poems, plays, songs, recipes, and text with non-standard or absent punctuation.
What is my credit card security code?
Your card’s security code is the final three digits found on the signature strip on the reverse of your card.
What is your refund, return and cancellation policy?
Can I return my item for an exchange?
If you’re not happy with an item you’ve ordered then just return it to us within 28 days for an exchange or refund. Please send the items to the address below along with a completed returns form
How can I return an incorrect or damaged item?
Should you receive any items that are incorrect or damaged, please call us on 0845 603 9091 (Monday-Friday, 8.30am-5pm) and we will of course send a replacement straight away, free of charge. Please download and complete our returns form and return the incorrect or damaged item to the following address:
Can I change or cancel my order?
If your order was not paid for using Scholastic Rewards, you can re-open it on the day you place it up until 5am the following day (or 5am the same day if your order is placed between midnight and 5am). If you would like to change or cancel an order after this time please call us on 0845 603 9091 (Monday-Friday, 8.30am-5pm) to find out if this is possible. If the order has already been despatched you can return it to us for a refund within 28 days.
What should my Book Club order name be?
If there is more than one Book Club running at your school, when parents order online they will be asked to choose which Club they would like to order from.
You should therefore give your Club a name that parents will recognise, for example, ‘Mrs Smith’s Spring Book Club’.
This is what a list of open orders might look like:
When do you automatically close school group orders?
We’ll automatically check out parents’ orders that have been paid for online three days after your deadline date. If you want to get their books earlier you can always return and confirm them before this time.
Got extra school orders? Then please add them to your basket before we close it and confirm the order so that we can get all your books sent to you together. If you don’t confirm it within the three days then we’ll just send you the books parents have ordered and paid for online so that you can have chance to complete your school order in your own time.
Got an alternative delivery address? If you’d like your school group order to be sent to an address that’s different to your nursery or school address then please confirm your order within three days after the deadline date and change your delivery address as you go through the checkout.
When will my child’s Book Club order arrive?
The Book Club Organiser at your school should be able to let you know when the order is expected in. After the deadline has passed they will then need to confirm the total order and we will then deliver the books to school for them to distribute in 5-7 working days.
Which delivery address should I choose?
If you want to pay by invoice, your order must be delivered to your school so you will need to create a school address.
If you live in the UK, you need to pick a school from our list. If you cannot find your school, or you notice that your school address is not accurate, please let us know by emailing firstname.lastname@example.org, or by calling us on +44 (0) 845 6039091 between 8:30am-5:00pm, Monday to Friday.
NOTE: while you can have many home and work addresses, you can only have one school address. If you change your school address, the old one will be overwritten.
Why haven’t I received any Book Club leaflets?
Many of our Book Club offers are now online-only. This is a much quicker and easier way to run a Book Club as there are no paper order forms or cash payments for schools and parents to deal with.
How an online-only Book Club works:
- A staff member at school sets up a new Book Club order via our website.
- Parents and children go online and browse the latest Book Club range.
- Parents order and pay securely online.
- The books are delivered to school for FREE.
- Every order earns FREE BOOKS for school.