FAQs

What should my Book Club order name be?

  • If there is more than one Book Club running at your school, when parents order online they will be asked to choose which Club they would like to order from.
  • You should therefore give your Club a name that parents will recognise, for example, ‘Mrs Smith’s Spring Book Club’.

When do you automatically close school group orders?

  • We’ll automatically check out parents’ orders that have been paid for online three days after your deadline date. If you want to get their books earlier you can always return and confirm them before this time.

Got extra school orders?

  • Then please add them to your basket before we close it and confirm the order so that we can get all your books sent to you together. If you don’t confirm it within the three days then we’ll just send you the books parents have ordered and paid for online so that you can have chance to complete your school order in your own time.

Got an alternative delivery address?

  • If you’d like your school group order to be sent to an address that’s different to your nursery or school address then please confirm your order within three days after the deadline date and change your delivery address as you go through the checkout.

Why haven’t I received any Book Club leaflets?

  • Many of our Book Club offers are now online-only. This is a much quicker and easier way to run a Book Club as there are no paper order forms or cash payments for schools and parents to deal with.

How an online-only Book Club works:

1. A staff member at school sets up a new Book Club order via our website.

2. Parents and children go online and browse the latest Book Club range.

3. Parents order and pay securely online.

4. The books are delivered to school for FREE.

5. Every order earns FREE BOOKS for school.

Find out more about Book Clubs

How do I cancel an order?

How do I make a return or exchange an item?

  • If you’re not happy with an item you’ve ordered then just return it to us within 28 days for an exchange or refund. Please send the unwanted item to:

    Scholastic Distribution Centre,
    Bosworth Avenue,
    Tournament Fields,
    Warwick,
    CV34 6UQ

    with a covering letter requesting a refund or exchange. At the Post Office, please ask for a certificate of posting, just in case there are any issues with the return. Please note – we can only pre-arrange a collection if the books are either damaged or if we have sent the incorrect titles.

What if I receive a damaged or incorrect item?

  • Should you receive any items that are incorrect or damaged please let us know by emailing us at enquiries@scholastic.co.uk or calling us on 0800 212 281 (Monday-Friday, 8.30am – 5.00pm).

How can I contact you?