Help and frequently asked questions
How much do you charge for delivery?
You can choose from one of three ways to have your books delivered:
1. Home delivery
P+P is FREE for orders of £25 or more to an address in the UK or Ireland. For orders under £25 there’s a charge of £3.95. Books should be delivered within 5-7 working days. Delivery charges and times vary for overseas addresses – please take a look here.
2. School Group Order delivery
If your child’s school has a School Group Order open you can choose to have the books delivered to school for FREE. The whole school’s order will be delivered together to be handed out in class for the children to take home. After the deadline set by the school has passed and the Book Club Organiser has confirmed the order we’ll send out the books for the school to hand out.
3. School delivery
If you work at a school in the UK you can have your books delivered to your school address for FREE.
How long will it take for my books to be delivered?
This will depend on how you choose to have your books delivered:
1. UK home delivery If you choose to have your books delivered directly, you should receive them within 5-7 working days of placing your order. P+P is FREE for orders of £30 or more. For orders under £30 there’s a charge of £3.95.
2. School group order delivery If you have your books delivered to your child’s school for FREE your Book Club Organiser in school should be able to tell you when the books will arrive. They will need to confirm the whole school’s order and then we will deliver the books to school within 5-7 working days.
3. School delivery If you work in a UK school you can have your books delivered to the school address for FREE. Delivery will take 5-7 working days.
How do I use Scholastic Rewards?
If parents or staff have ordered from us and donated free books to your school you will receive Scholastic Rewards (Scholastic Book Vouchers). These can be used to purchase most of the hundreds of books and resources in the Scholastic Shop.
Once you’re logged in you’ll see a ‘Use Rewards’ button next to the products you can order. Just add the quantity and click the button and the books you want to use Rewards for will be added to your basket.
How many Scholastic Rewards (Scholastic Book Vouchers) do I have?
If you work for a school you may receive your Scholastic Rewards online or printed on your advice note.
If you are logged in, the value of your Scholastic Rewards will appear automatically in the red box on the left-hand side of each Scholastic Shop page. (If you can’t see this you may need to scroll further down the page.) Please note that this value is just a reminder for you: it will not decrease automatically as you add items to your basket.
The value of your Rewards will be taken off your order total once you have proceeded to the checkout.
The value of any printed Rewards that you have received will only be taken from your order if you enter the serial number into the appropriate box during checkout process. Your printed Rewards will not be displayed as part of the total on the left-hand side of the Scholastic Shop pages.
If you think that your online Rewards total is incorrect, or if your printed serial number is not recognised, please call us on 0845 603 9091.
Can I pay by school requisition?
If you would like to pay for your order by school requisition (invoice) you have to first set up a school address.
If you live in the UK, school requisitions must be billed and shipped to a valid school address.
You will be asked for a ‘Contact name’ of the person the school requisition will be addressed to and an ‘Order number’.
Rest of the World
If you live outside the UK, we require full payment before we can ship your school requisition/pro-forma invoice order.
You will be asked for a ‘Contact name’ of the person the school requisition will be addressed to and an ‘Order number’.
When will the School Group Order arrive?
The Book Club Organiser at your school should be able to let you know when the order is expected in. After the deadline has passed they will then need to confirm the total order and we will then deliver the books to school for them to distribute in 5-7 working days.
How can I contact you?
We’re always pleased to help with any queries you may have.
Call us between 8.30am – 5pm on:
0845 603 9091 (LoCall call rate)
+44 1993 893475 (For outside of the UK)
Fax us on:
0845 603 9092 (LoCall call rate)
+44 1993 893424 (For outside of the UK)
Email us at:
Write to us at:
What is your refund, return and cancellation policy?
Can I return my item for an exchange?
If you’re not happy with an item you’ve ordered then just return it to us within 28 days for an exchange or refund. Please send the items to the address below along with a completed returns form
How can I return an incorrect or damaged item?
Should you receive any items that are incorrect or damaged, please call us on 0845 603 9091 (Monday-Friday, 8.30am-5pm) and we will of course send a replacement straight away, free of charge. Please download and complete our returns form and return the incorrect or damaged item to the following address:
Can I change or cancel my order?
If your order was not paid for using Scholastic Rewards, you can re-open it on the day you place it up until 5am the following day (or 5am the same day if your order is placed between midnight and 5am). If you would like to change or cancel an order after this time please call us on 0845 603 9091 (Monday-Friday, 8.30am-5pm) to find out if this is possible. If the order has already been despatched you can return it to us for a refund within 28 days.
How can I get a Schools catalogue?
How can I get my books delivered to my child’s school?
If your child’s school has a School Group Order open you can have your books delivered to the school for FREE. This will be as part of the whole school’s order that will be distributed to the children in class.
As you go through the checkout choose the school that you’d like the delivery to be made to receive free books from your order. When you get to the delivery screen you will be able to choose the school for your delivery address. If this is not an option then the school does not have a School Group Order open. You will need to check with the school to find out when this will be available.
Can I choose for my free books to go to more than one school?
If you’re buying books for children that go to two different schools and you want both schools to benefit from your order you will need to go through the checkout twice. Once selecting your first chosen school and then again selecting your second chosen school.
Don’t forget you don’t pay for postage on any orders that go to your children’s school. You only pay for postage on orders less than £30 that are being delivered to a non-school address.
Do you send inspection copies?
We don’t send inspection copies out but we want you to be 100% satisfied with any of the products that you buy from us. So, if within 14 days you are not happy with your purchase, return it to us for a full refund—no questions asked.
This does not affect your statutory rights.
Our Educational Consultants can help you find the perfect resources for your school—to arrange a visit contact the consultant for your area.
I’m a school. Can you tell me how I can get free books?
When anyone places an order on this site they’re asked to choose a school that will benefit from their order. We’ll give 20p in every £1 spent to the school of their choice to spend on books.
Just ask staff and parents to search for your school when they’re prompted at the checkout in order to get free books. At the end of each month your school will receive Scholastic Rewards in the post worth 20% of the total value of orders allocated to your school for that month. You can redeem Rewards against a wide range of books and resources in any of our current catalogues including most of the books in this shop. The vouchers are valid for 12 months.
You can earn even more FREE BOOKS by running a Book Club in your school. Find out more in our site for teachers.
How do I remove a school from my list of schools?
To remove a school from your list of schools just go to your Manage Account page, scroll down the page until you see your list of schools and then select the ‘remove’ cross on the right-hand side. (Please note: If you have asked us to deliver an order to this school you will not be able to delete it.)
How do I open or close a School Group Order?
If you work at a school and would like to open a School Group Order so that parents can have their books delivered to school for free, please log in to our Book Clubs teacher area here and click on ‘Order now’ in the top bar. If you need to close your School Group Order so that the books can be delivered, please go to the same place.
How can I quickly find the Class PET launch page when I need it?
You can find the Class PET home, user management and launch pages quickly and easily by adding them to your browser favourites or bookmarks.
For example, whenever you are on a page you know you’ll need to use regularly in the future:
- If you are using Firefox, select ‘Bookmarks’ from the menu at the top of your browser window and then choose ‘Bookmark this page’.
- If you are using Internet Explorer, select ‘Favourites’ from the menu at the top of your browser window and then choose ‘Add to favourites’.
Note: We strongly recommend that you access all Scholastic websites using Firefox version 3.5. You can install or upgrade the Firefox application for free from www.mozilla.com/firefox
What do the triangle symbols mean?
WARNING: Not suitable for children under 3 years of age. Small parts.
WARNING: Not suitable for children under 3 years of age. Functional sharp edges.
How do I get my school to become School of the Month?
You can nominate any school or organisation to be our School of the Month or Charity of the Month. Just contact firstname.lastname@example.org and your suggestion will be put forward as a possible candidate.
I’m a teacher, should I choose School or Work as my delivery address?
If you work at a school and want your order to be delivered to the school you should choose ‘School’.
Choosing your school address will mean that you will be able to pay for your order by school requisition (invoice) and the invoice will be sent to your school’s secretary.
Choose the ‘Work’ address if you work for a Local Authority, special group or Educational Centre.
What is my credit card security code?
Your card’s security code is the final three digits found on the signature strip on the reverse of your card.
Which delivery address should I choose?
If you want to pay by School Requisition (invoice), your order must be delivered to your school so you will need to create a school address.
If you live in the UK, you need to pick a school from our list. If you cannot find your school, or you notice that your school address is not accurate, please let us know by emailing email@example.com, or by calling us on +44 (0) 845 6039091 between 8:30am-5:00pm, Monday to Friday.
NOTE: while you can have many home and work addresses, you can only have one school address, if you change your school address, the old one will be overwritten.
What are the Terms and Conditions for Scholastic Rewards?
Scholastic Rewards can be saved and combined together to use to obtain free books from:
- The current Clubs pupil leaflets
- The Fairs book cases
- The Scholastic Rewards Catalogue
- The Scholastic Shop, www.shop.scholastic.co.uk
Redeeming your Rewards
Please follow these procedures when redeeming your Rewards:
- Rewards can be partially redeemed and replacement Rewards for the balance will be issued upon request.
- Rewards cannot be issued for less than £1. Any unused value under £1 will be forfeited.
- When the Rewards are being redeemed, please ensure you enter your selection on the relevant order form.
- If you do not have the correct order form please indicate which catalogue you are ordering from with the item number.
- Please send all orders that contain Scholastic Rewards to the address shown on the order form. If sending in orders that are split between different catalogues, send to the address with the highest order value.
- Your Scholastic Rewards serial number should be quoted when you order.
- You may add cash to the Rewards in order to make up the correct amount to claim extra resources.
- Additional Rewards cannot be claimed on Scholastic Rewards purchases.
- The value of Scholastic Rewards used cannot be included in the total order value when calculating volume discounts and Rewards. If you opt out of paper Rewards the unique serial numbers will be automatically added to your online account and printed on your invoice.
- The Rewards can only be used before the expiry date.
- Rewards cannot be used to pay outstanding invoices.
- Rewards must be used to obtain additional teacher or library resources for your class or your school. Rewards cannot be used to pay for, or part pay for, orders placed by children.
- Rewards cannot be exchanged for cash.
- The Rewards serial number will not allow them to be used more than once.
Ordering via the website
When ordering on www.clubs.scholastic.co.uk (Book Clubs only) or shop.scholastic.co.uk, input the unique serial number when placing the order or choose it from a list.
Scholastic Book Clubs by post
When redeeming Rewards for books from Scholastic Book Clubs leaflets please enter your choice of books in the QTY FREE (Rewards) column on the order form and write the unique serial number in the payment section.