Help and frequently asked questions
Why can’t I view the free resources, demos and games?
It is possible that you need to download Acrobat Reader and Adobe Flash.
Resource sheets and sample pages
Our downloadable resource sheets and sample pages are in PDF format. To view these you will need the free Adobe Acrobat Reader. Download the latest version from here
Demos and games
Some of our CD product demonstrations or games will need Adobe Flash installed on your computer before you can use them. You will need the free Adobe Flash Player. Download the latest version from here.
You may need to be an Administrator on your system to install these.
Can I pay by school requisition?
If you would like to pay for your order by school requisition (invoice) you have to first set up a school address.
UK orders
If you live in the UK, school requisitions must be billed and shipped to a valid school address.
You will be asked for an “Order Number” and the invoice will be sent to the “The School Secretary”.
Rest of the World
If you live outside the UK, we require full payment before we can ship your school requisition/pro-forma invoice order.
You will be asked for a ‘Contact name’ and ‘Order Number’.
Can you explain your post and packing rules?
Post and packing is charged as follows:
UK orders
- Post and packing will be £3.50 on orders under £30.00.
- Post and packing on orders of £30.00 and above will be free.
Rest of the World
- Post and packing will be £3.50 on orders under £30.00.
- Post and packing will be 20% on orders of £30.00 and above.
NOTE: Magazine subscription rates include the cost of postage and are not included in order values for calculating postage charges.
Do I need to register?
If you wish to place an order on the Scholastic’ Shop, you will need to register online, unless you have already registered on either:
- Commission Shop
- Education PLUS
- We Are Writers
- Book Fairs then you can use the same logging in details here.
Do you send inspection copies?
We don’t send inspection copies out but we want you to be 100% satisfied with any of the products that you buy from us. So, if within 14 days you are not happy with your purchase, return it to us for a full refund—no questions asked.
This does not affect your statutory rights.
Our Educational Consultants can help you find the perfect resources for your school—to arrange a visit contact the consultant for your area.
Help! I ordered the wrong item!
You may amend your order up to 15 hours after you place it.
If your order has already been dispatched, we can refun any part of your order as long as the product is returned in its original condition and within 30 days.
Educational resources returns address:- Returns
- Scholastic UK
- Westfield Road
- Southam
- CV47 0RA
How can I cancel my order?
You are able to re-open your order up until 5:00am on the following day. This means you can amend your recently-placed order and remove any items you no longer require.
Just go to your Manage Account page and View your order history. You will be able to amend your order there.
If wish to cancel your order after this time you will need to contact our Customer Services team on 0845 603 9091 who will be glad to help.
How can I contact you?
You can contact us in the following ways.
UK customers
- Telephone: 0845 6039091 LoCall rate
- Fax: 0845 6039092 LoCall rate
- Email: enquiries@scholastic.co.uk
- Write to:
- Scholastic Ltd
- FREEPOST (SCE 2665)
- Windrush Park
- Range Road
- Witney
- OXON
- OX29 0YZ
International customers
- Telephone: +44 1993 893475
- Fax: +44 1993 893424
Please note our office hours are 8.30am to 5.00pm Monday to Friday.
How can I quickly find the Class PET launch page when I need it?
You can find the Class PET home, user management and launch pages quickly and easily by adding them to your browser favourites or bookmarks.
How can I spend my Scholastic Commission?
You cannot spend your Scholastic Commission in the main Scholastic Shop! Please go to our Commission Shop to spend any online or printed Commission Vouchers that you have received from our Book Clubs or Book Fairs departments.
I don’t seem to be able to find our school address. What should I do?
We should have all UK schools and early years settings on our database. Here are some tips for finding your school.
Ensure you select ‘United Kingdom’ from the ‘Country’ drop down box. In the ‘School name or postcode’ field add either your school’s postcode or the first part of your school’s name.
In the unlikely event of you not being able to find your school just call our Customer Services team on 0845 603 9091 or email us at enquiries@scholastic.co.uk and we’ll be glad to help.
I have received a despatch email, but my order has not arrived.
If you have not received your delivery within 7 days of placing an order, please telephone Customer Service on 0845 6039091.
I’m a teacher, should I choose School or Work as my delivery address?
If you work at a school and want your order to be delivered to the school you should choose ‘School’.
Choosing your school address will mean that you will be able to pay for your order by school requisition (invoice) and the invoice will be sent to your school’s secretary.
Choose the ‘Work’ address if you work for a Local Authority, special group or Educational Centre.
I’m not happy with my purchase. What is your returns policy?
Any product can be returned for whatever reason for a refund of the cost of the product as long as the product is returned in its original condition and within 30 days.
Educational resources returns address:- Returns
- Scholastic UK
- Westfield Road
- Southam
- CV47 0RA
If the items you have purchased is damaged, faulty or incorrectly dispatched you will, of course, be fully refunded. Just call us on 0845 603 9091 or email us on enquiries@scholastic.co.uk and we’ll send you a returns form.
Is your site secure?
The Scholastic Shop uses secure server software over a 128bit Secure Socket Layer (SSL) line to protect your credit card information. It encrypts all of your personal and credit card information so that this information cannot be read as it travels to our ordering system, and once it is received, it is stored in a location not accessible via the Internet and then destroyed after the successful completion of the transaction.
If you have any questions about security call our Customer Services team 0845 603 9091.
My books have arrived but look like they were damaged in transit. What should I do?
If you are unhappy with the condition your purchase when it arrives please call us on 0845 603 9091 or email us on enquiries@scholastic.co.uk and we will send you a returns form.
You can either request replacement product or have a full refund as required.
What computer system do we need to run Class PET?
Ideally you will need Windows 2000/XP/Vista, or Mac OS 10.2 or later…
What is my credit card security code?
Your card’s security code is the final three digits found on the signature strip on the reverse of your card.
Which delivery address should I choose?
If you want to pay by School Requisition (invoice), your order must be delivered to your school so you will need to create a school address.
If you live in the UK, you need to pick a school from our list. If you cannot find your school, or you notice that your school address is not accurate, please let us know by emailing enquiries@scholastic.co.uk, or by calling us on +44 (0) 845 6039091 between 8:30am-5:00pm, Monday to Friday.
NOTE: while you can have many home and work addresses, you can only have one school address, if you change your school address, the old one will be overwritten.